​Your Building Manager is responsible for the day-to-day operation and maintenance of the common property. Their contact details (phone and email) and office hours are typically displayed in the lobby/common area notice board and can also be found on the resident portal. For non-urgent inquiries, email is preferred.

The Owners Corporation (OC) (formerly Body Corporate) is the legal entity comprising all lot owners. It sets the rules and administers the common property. The Building Manager (BM) is contracted by the OC (or developer) to handle the daily operational tasks, maintenance, and enforcement of the OC rules on the

common property.

All maintenance requests for common property (e.g., lift faults, common area lighting, gate issues) should be submitted through the dedicated maintenance request system, usually via our online

resident portal or a specific email address. Please be sure to include

the location (floor/area) and a clear description of the issue.

​No. The Building Manager is only responsible for common property.

You are responsible for maintenance within your private lot. If you

are a tenant, you must contact your property manager or landlord.

​The Building Manager cannot access your private apartment.

• During Office Hours: We may be able to assist with common area access (e.g., main entrance).
• Outside Office Hours: You will need to contact a qualified locksmith at your own expense. It is a good practice to leave a spare key with a trusted neighbour or your property manager.

​Key fobs/cards can be purchased through the Building Manager's office. An application form must be completed (by the owner or their agent), and a fee applies for replacement/extra fobs. Lost fobs will be deactivated for building security.

​Emergency procedures, including the location of fire exits, assembly points, and the role of the Emergency Wardens, are clearly displayed on emergency signs throughout the building, particularly near lifts and stairwells. In an emergency, always dial 000 first, and then notify the Building Manager.

​Yes, absolutely. You must book a service lift (if applicable) with the Building Manager in advance. This ensures the protection of common area finishes (walls, floors) and coordinates usage to avoid

conflict with other residents. Failure to book may result in refusal of access or a security bond deduction.

​No. Due to liability and storage constraints, the Building Manager's office is not a parcel collection point. Couriers must deliver items directly to your apartment or designated secure lockers (if available).

​Booking procedures and any associated fees/bonds for common

amenities are managed through the resident portal or by contacting

the Building Manager's office. You must adhere to the specific rules

and hours of operation for each amenity.

Pet regulations are governed by the building's Owners Corporation Rules and the Victorian Owners Corporations Act. Generally, pets require written approval from the Owners Corporation before moving in. Contact the Owners Corporation Manager or Building Manager for an application form and review the specific pet rules.

​Any alterations that affect the common property, the exterior appearance (e.g., installing air conditioning units, changing windows, installing security screens), or structural elements must be approved

by the Owners Corporation before work begins. You will need to submit plans and relevant permits to the OC Manager.